Policies

Return & Refund Policy

At TS Technology, customer satisfaction is our priority. If you receive a product that is damaged, defective, or different from what you ordered, we're here to help.

Return Eligibility

You can request a return within 7 days of receiving your order if:

You received the wrong product.
The product arrived damaged.
The product has a manufacturing defect.

To process your request, please provide your order number along with clear photos or an unboxing video showing the issue.

Non-Returnable Items

Returns will not be accepted for:

Products damaged due to misuse, accidental damage, water damage, or improper handling.
Products with physical damage caused after delivery.
Customized or personalized products.
Mobile skins, screen protectors, and other consumable accessories once used.
Products returned without their original packaging, accessories, manuals, or invoice.

⁠Replacement & Refund

If the returned product is verified as defective or incorrect, we will provide a free replacement (subject to stock availability).
If a replacement is unavailable, a full refund will be issued.

Refund Process

Once we receive and inspect the returned product, approved refunds will be processed within 3-7 business days. The refund will be credited to your original payment method or as otherwise agreed.

Brand Warranty

Products covered by a manufacturer's warranty should be serviced through the respective brand's authorized service center after the 7-day return period.

Return Shipping

If the return is due to our error (wrong, damaged, or defective product), TS Technology will bear the return shipping cost.
In all other approved cases, return shipping charges may be borne by the customer.